Shipping & Returns
All orders ship within five business days from Ottawa, Ontario. Please email firstname.lastname@example.org if you need your item sent by a certain date, and we will do our best to accommodate. You will receive an automatic email when your order ships!
We offer domestic and international shipping through various rates via Canada Post. All rates are variable to your location.
International customers are responsible for paying any import duties.
We are not responsible for packages once they have been shipped. We do not refund for packages lost or held in transit. Please ensure that your delivery address is secure.
If a parcel is marked as delivered, but you have not received it, please check around your home, with neighbours, and with your local post office.
If a parcel is returned to us because of an incorrect address or other shipping-related issue, please email us with your order number in the subject line to arrange a re-shipment. The customer is responsible for all re-shipping + handling costs + any added customs fees.
RETURNS, EXCHANGES, AND ORDER CANCELLATIONS
We believe strongly in our products and their quality, but if for any reason you are not satisfied you can return merchandise within 30 days of the date of purchase.
Should you choose to return a product within 30 days of the purchase date, we will happily refund the purchase price to the original form of payment.
Please email email@example.com with the subject "[Your Order #] Refund Request" to arrange a refund. The client is responsible for all return shipping costs and any related import fees/taxes.
You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 15 business days of receipt.
If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse.
Refunds are based on the purchase price shown on the original receipt. All applicable promotions, discounts, offers and coupons granted at the time of purchase will be prorated and applied to the refund. Credit Card purchases will be credited back to the original card.
Merchandise submitted for return must be in its unworn, original condition. We reserve the right to refuse returned merchandise that does not meet our requirements for return.
If you need additional support or assistance, please visit our Contact us page and provide your item(s) and order details or contact us at firstname.lastname@example.org .